Shipping and Returns
Thank you for shopping with Christmas Shop 24.
We always aim to dispatch and deliver orders as quickly as possible, but delivery estimates should be considered as guidelines rather than guarantees.
Shipping information
Order processing
Orders are typically processed within 1–3 business days. However, processing times may occasionally be longer during busy periods, including the Christmas season.
Some of our products are fulfilled directly by our trusted suppliers and fulfilment partners. Processing and delivery times for these products may vary depending on the supplier, product availability and fulfilment location.
Delivery times
Estimated delivery times:
- United Kingdom: 1–3 business days
- Europe: 5–7 business days
- International: 7–10 business days
Please note that these estimates apply after dispatch. Actual delivery times may vary depending on the product, fulfilment location, customs procedures, courier performance and seasonal demand.
If your order contains products fulfilled from different locations, your items may arrive separately.
Tracking your order
Where tracking is available, tracking details will be provided once your order has been dispatched.
Delivery delays
Occasionally delays may occur due to circumstances outside our control, including:
- Supplier or fulfilment delays
- Courier disruptions
- Customs clearance procedures
- Public holidays
- Severe weather conditions
- High seasonal demand
We appreciate your patience and understanding.
Returns
We hope you love your Christmas Shop 24 purchase. However, if you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions below.
Please contact us at info@christmasshop24.com before returning an item so that we can provide the appropriate return instructions.
Items must be returned unused, in their original condition and, where applicable, in their original packaging.
Unless the item is faulty, damaged or incorrect, the cost of returning an unwanted item is the responsibility of the customer.
Personalised and custom-made products
Products that have been personalised, customised or made specifically to your requirements cannot normally be returned or exchanged simply because you have changed your mind.
This does not affect your rights if a personalised or custom-made product is faulty, damaged, not as described or has been made incorrectly.
Please check all names, dates, wording and other personalisation details carefully before submitting your order.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at info@christmasshop24.com.
Please include your order number, a description of the problem and photographs of the item where appropriate.
We will review the issue and, where applicable, arrange a replacement, refund or other appropriate remedy.
Refunds
Once an eligible return has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original delivery charges and return postage may not be refundable for change-of-mind returns, subject to your statutory rights.
Cancelling an order
If you wish to cancel an order, please contact us as soon as possible at info@christmasshop24.com.
We will try to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once processing or fulfilment has begun.
Personalised or custom-made products may enter production shortly after an order is placed and may therefore no longer be eligible for cancellation once work has started.
Need help?
If you have any questions about shipping, delivery, returns or a problem with your order, please contact us:
Email: info@christmasshop24.com
Telephone: +44 0333 090 81 60
Christmas Shop 24
Spreading joy, one gift at a time.