Frequently Asked Questions
Everything you need to know about shopping with Christmas24.
Delivery time depends on the destination and product. As a guide, UK delivery is typically 1–3 business days after dispatch, Europe 5–7 business days and international delivery 7–10 business days. These are estimates rather than guarantees.
Orders are typically processed within 1–3 business days. All Christmas Shop 24 products are produced in our workshop, and personalised or made-to-order items may have a specific production time shown on the product page.
If tracking is available, you will receive tracking information once your order has been dispatched. Courier tracking can take a little time to update after the parcel is first handed over.
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but changes are not always possible once processing or fulfilment has begun. Personalised products may enter production shortly after ordering.
Yes. Christmas Shop 24 ships to many international destinations. Available shipping options and charges are shown during checkout, and delivery times vary by country.
International orders may be subject to customs duties, taxes or import charges depending on the destination country. These charges are normally the responsibility of the recipient.
If your order has passed the expected delivery timeframe, contact us at info@christmasshop24.com with your order number. We will review the order and, where appropriate, investigate with the relevant courier.
Please contact us as soon as possible at info@christmasshop24.com and include your order number, a description of the problem and photographs where appropriate. We will review the issue and arrange the appropriate remedy where applicable.
Eligible change-of-mind returns may be requested within 14 days of receiving your order. Contact us before sending anything back so we can provide the correct return instructions. Personalised and custom-made products cannot normally be returned simply because you have changed your mind.
We make every effort to show products accurately. Colours can appear slightly different depending on screen settings, and packaging or small product details may occasionally change. Any important product information is stated on the individual product page.
Email us at info@christmasshop24.com or telephone +44 0333 090 81 60. Customer support is available Monday to Friday, 9:00 AM–5:00 PM UK time, and we aim to respond within 1–2 business days.
Yes. Our website uses secure encryption technology to protect your personal information and payment details. Payments are processed through trusted and secure payment providers.
Christmas Shop 24 is a UK online Christmas shop offering festive decorations, personalised ornaments, gifts, home décor and Christmas tree decorating services.
Yes. Our Custom Made collection includes personalised name baubles, wooden decorations, Santa ornaments and First Christmas keepsakes. Each product page explains what can be personalised and any production time that applies.
Yes. Every Christmas Shop 24 product is produced in our workshop at Dockside Outlet Centre, Chatham, Kent. Personalised and made-to-order items are produced there using the details provided with your order.
Yes. We offer a Christmas tree decorating service in Kent and an online Christmas tree decorating service for customers elsewhere in the UK and internationally.
Christmas remains the main focus of Christmas Shop 24. From time to time, we also release limited-edition collections for other seasonal celebrations, such as Halloween, while keeping the core shop and brand centred on Christmas.
Christmas Shop 24 is operated by GlitterBeam LTD, a UK company. Christmas Shop 24 is the trading brand used for our online Christmas shop, festive products and decorating services.
Christmas Shop 24 is a UK online shop operated by GlitterBeam LTD. Our official business address is Arthur Street, Gravesend, Kent, and our operational studio and workshop are based at Dockside Outlet Centre, Chatham, Kent.
In 2026, the first Sunday of Advent is 29 November and 1 December is also a popular modern choice. For most homes, the weekend of 28–29 November or 5–6 December is a practical time to begin decorating.
A useful starting point is around 100 lights per foot of tree height for a classic glow, or about 150 lights per foot for a brighter look. A 6ft tree therefore usually needs around 600–900 lights, depending on its width and fullness.
Professional Christmas tree decorating prices vary by tree size, location, design complexity and whether decorations are supplied. Christmas Shop 24's Kent service begins with a free phone or video consultation followed by a bespoke quotation.
Yes. Standard UK delivery is currently free on Christmas Shop 24 orders. Available delivery options and any faster paid services are shown at checkout.